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  • BT Fined £42M for breach of contract Posted 29 Mar 2017 12:12:00

    BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations.

    • Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines
    • These important networks underpin the UK’s communications infrastructure
    • BT has admitted failings, and agreed to compensate the companies affected


    Read the full article.
  • New Release: ApexContact Posted 15 Sep 2015 16:29:56

    Powerful yet beautifully simple

    ApexContact is Telecom2’s powerful, yet beautifully simple, contact centre solution designed to promote effective and productive customer service activities seamlessly across multiple sites.


    Read the full article.
  • New Release: ApexMulti Posted 15 Sep 2015 16:20:44

    One solution for multiple businesses

    ApexMulti is Telecom2’s value added reseller (VAR) solution delivering scalable, cost-effective and intelligent cloud-based business telephony to SME’s requiring anything from one to 1,000 seats.


    Read the full article.
  • Billing Disputes Posted 28 Jul 2015 16:48:22

    Industry is reviewing the Standard Interconnect Agreement. Telecom2 is taking part in the review and thought that this issue needed wider attention.

    Read the full article.
  • New higher tariffs. Higher payments? Posted 2 Jul 2015 17:21:26

    By now, everyone should be aware of the large set of tariff changes that are being introduced on July the 1st. An immediate effect of the distinction of Access and Service charges is that the basic tariffs in some cases seem to be have gone up considerably.

    An example of that would be an 0871 range which was billed in June at 10 pence per minute from a BT landline (G7 tariff) and changed then changed in July to 13 pence per minute (SC0014 tariff).

    Clearly there is a visible 3p increase on the tariff change, so there must be an uplift on the interconnect revenue. Really? – Not quite!

    Read the full article.
  • Release of ApexOffice 2 Posted 19 Jun 2015 16:27:37

    Smart businesses deserve smart communications

    Flexible, cost-effective and intelligent communications are an essential part of all successful organisations. If you are still reliant on your traditional PBX system with its expansion modules and costly telephone bills it’s time you took a close look at Apex Office from Telecom2.

    Apex Office is our outstanding, end-to-end, cloud-based PBX. It gives you the power and flexibility of a bespoke system with unique features and benefits that allow it to grow with your business.

    Read the full article.
  • New tariffs from July 1st Posted 17 Jun 2015 11:23:43

    From July 1, charges will become clearer for all consumer calls. Under the new rules customers calling your service numbers will see the cost split out into an ‘access charge’ going to their phone company, plus a ‘service charge’ dependent on the number range you are using.

    Read the full article.
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